深圳汇生通科技股份有限公司拥有一支高素质的员工队伍,技术力量雄厚,研发生产人员、工程技术人员、质检员、维修人员均接受过专业培训。公司客户服务部与工程技术部共同作为售后服务中心,经统一培训,形成正规化的服务中心。主要售后服务项目有:HSTWST系列智能一卡通系统的使用、安装、调试、维修等方面的技术培训及支持。
Shenzhen Wesonton Science and Technology Co., Ltd has a high-quality employees’ group, sound technical power, professional trained R & D production personnel, project technician, quality inspector maintainers. The customer’s service sector of the company serves as the after-sales service center cooperating with project technical department and forms formal and regular service center after uniform training. The major after-sales service items include technical training and support in operating, installing, commissioning and maintaining of HST, WST series intelligent One-Card-Through system.

服务理念 Service principles

服务宗旨:诚信第一、效率第一、客户至上、服务至上 Service guideline: Faith-first, efficiency-first, customer-priority, service-priority
服务目的:为客户解决问题,让用户满意 Service objectives: solve problems for customers and satisfy the customers
服务作风:快捷迅速、急顾客所急 Service styles: rapid and easy, worry about what the customers worry about
服务目标:零投诉、精益 Service objectives: zero complaint, constantly strive for excellence

售前服务
Pre-sales service
1)推介产品:全面、客观、详细的介绍公司产品的特点、优势和不足,以便客户对本公司产品有一个较为全面系统的认知和了解,并能进行准确的比较和选择。
2提供资料:满足客户对本公司技术资料、资质文件、产品功能、技术参数,技术方案乃至商务运作方面的所需一切相关资料和文件。
3)设计方案:根据客户提供的现场情况(图纸、文字)及终端客户的需求意向,结合本公司产品特点,必要和可能的到现场勘测,帮助客户设计制作出满意终端客户要求、符合现场特点、准确可行的产品技术方案,并随时解答客户的咨询和问题
 

(1)Recommend products: introduce all-round the characteristics, advantages and weak points of products of the company objectively and in details for the customers to get a integral systematic knowledge and information of the products and make accurate comparison and choices.
(2)Provide data: meet the customers’ demand in any relevant data and documents in the aspects of technical data, qualification documents, product functions, technical parameters and technical plan and business operations.
(3)Design plan: help the customers to design and make accurate and feasible product technical plan meeting the customers’ requirement, in conformity with the field characteristics and answer the customers’ consultation and problems at any time based on the spot situation provided by the customers (chart and writings) and the demand orientation of terminal customers, in combination with the product characteristics of the company, and necessarily possible on-the-spot surveys.

售中服务
In-sales service    
1技术培训:对合作伙伴相关技术人员进行培训,培训内容包括产品的功能、原理、配置、技术参数、布线及设备安装、调试等操作中应注意事项、简单故障维修及日常维护须知等。并提供培训资料(文字材料或光盘)。
2现场指导:市内工程,公司派人员现场指导安装调试,直至验收;其它地区提供相关技术资料(包括布线图、设备定位图、安装规范等)指导安装。必要时,根据客户要求[派人员到现场指导。保证终端客户和合作伙伴满意。
3相关服务:随时电话,网络提供客户要求的服务。根据客户要求,及时提供相关验收资料(包括产品生产许可证书、产品检测报告、合格证书、产品说明书等)。

(1)Technical training: provide training for the relevant technicians of the partners including the safety cautions, simple failure maintenance and daily maintenance notice of the functions, philosophy, setting, technical parameters, wiring and equipment installation and commissioning and provide training material (writing material or optical disc).
(2)On-the-spot guidance: for the local project, the company assigns the personnel to guide on the spot the installation and commissioning until acceptance; for the other places, the company provides relevant material to guide the installation (including wiring chart, device positioning chart and installation specifications, etc). When necessary assign personnel to guide on the spot according to the customers’ requirement to ensure the terminal customers and partners to satisfy.
(3)Relevant service: provide customers’ requested services at any time by phone and internet and provide relevant acceptance material in time(including product production certificate, product inspection reports, qualification certificate and product instructions).

售后服务
After-sales service
公司对由正规渠道售出的本公司生产的产品实行一年保修、终身维护的服务政策;在处理产品系统故障过程中,属产品本身质量问题,则按“三包”原则予以调换。
1)产品保修:免费保修一年(人为和自然灾害损毁更换配件只收取工本费)。
2)维修时间:接到故障通知后1小时以内到达。宗旨一个,保证客户满意。
3)特殊承诺:产品验收半年内,确因产品质量问题,多次维修扔不能正常运行的,公司予以免费更换。

The company carries out the service policies of one-year guarantee and for-ever maintenance for the products manufactured in our company sold by regular channel; during the treatment of product system failure process, the products with the problems involved in product quality shall be replaced in the principle of 3-Rs.
(1)Product maintenance: one-year guarantee for free (replacing parts for the manual damaged or natural disaster is just only charged at its cost.
(2)Maintenance time: arrive within one hour after receiving the notice of failure for only one purpose to guarantee the customers to satisfy.、
(3)
Special commitment: the products cannot run normally after many times maintenance within half year after acceptance for its quality problems, then the company will replace it for free.

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